Privacy Policy
Last updated: March 24, 2026
Maa Kaali Creations ("we", "us", "our") operates the website maakaalicreations.in and all related services, content, features, tools, products and services (collectively, the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services or otherwise communicate with us.
Important: If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.
Personal Information We Collect
We may collect the following categories of personal information depending on how you interact with our Services:
- Contact details — your name, phone number, email address, shipping address, and billing address.
- Account information — your login credentials (phone number and password), preferences, and saved addresses.
- Payment information — payment details processed securely through Razorpay. We do not store your card or bank details on our servers.
- Order information — items you view, add to cart, purchase, return or exchange, and your order history.
- Communications — messages you send us via contact forms, WhatsApp, email, or phone.
- Device & usage information — your IP address, browser type, device type, pages visited, time spent, and how you navigate our website.
How We Collect Your Information
- Directly from you — when you create an account, place an order, subscribe to our newsletter, or contact us.
- Automatically — through cookies and similar technologies when you browse our website.
- From third-party services we use, including:
- Razorpay — for secure payment processing
- Google Analytics — for website usage analytics
- Meta (Facebook) Pixel — for advertising and marketing insights
- Firebase — for phone number authentication (OTP login)
- Cloudinary — for image and media storage
How We Use Your Information
Order Fulfillment
To process and fulfill your orders, arrange shipping and delivery, handle returns and exchanges, and send order-related notifications via email, SMS, or WhatsApp.
Account Management
To create, maintain, and manage your account, save your preferences, addresses, and provide a personalized shopping experience.
Marketing & Promotions
To send you promotional emails, discount offers, new collection updates, and festive sale notifications. You can opt out of marketing emails at any time using the unsubscribe link.
Website Improvement
To analyze how customers use our website, improve our product offerings, optimize site performance, and enhance your browsing experience.
Security & Fraud Prevention
To protect against unauthorized access, detect fraudulent activity, and ensure the security of your account and transactions.
Legal Compliance
To comply with applicable Indian laws, respond to legal requests, and enforce our terms and policies.
Third-Party Services We Use
We share your information only with trusted third-party service providers who help us operate our business:
Razorpay (Payment Processing)
Your payment details are processed securely by Razorpay. We never store your card or bank information. Razorpay Privacy Policy
Google Analytics
Used to understand website traffic and user behavior. Data is anonymized and aggregated. Google Privacy Policy
Meta (Facebook) Pixel
Used for advertising measurement and to show you relevant ads on Facebook and Instagram. Meta Privacy Policy
Firebase (Google)
Used for phone number verification (OTP login). Your phone number is securely processed by Google Firebase.
Shipping Partners
Your name, address, and phone number are shared with our courier partners (Delhivery, Ekart, India Post, etc.) for order delivery.
Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Keep you logged into your account
- Remember your cart items and preferences
- Analyze website traffic (Google Analytics)
- Show relevant advertisements (Facebook Pixel)
You can control cookies through your browser settings. However, disabling cookies may affect certain features of our website.
Data Security
We take the security of your data seriously and implement appropriate measures including:
- SSL/TLS encryption for all data transmission
- Encrypted password storage (bcrypt hashing)
- Secure payment processing through Razorpay (PCI-DSS compliant)
- Regular security audits and monitoring
- Access controls and authentication for all admin operations
While we strive to protect your information, no method of transmission over the internet is 100% secure. We recommend using strong passwords and not sharing your account credentials.
Data Retention
We retain your personal information for as long as necessary to provide our Services, fulfill your orders, comply with legal obligations, and resolve disputes. If you delete your account, we will remove your personal data within a reasonable timeframe, except where retention is required by law (e.g., tax and accounting records).
Your Rights
You have the following rights regarding your personal information:
Access & Download
You can view and download your personal data by logging into your account or contacting us.
Correction
You can update your personal information (name, address, phone) through your account settings or by contacting us.
Deletion
You can request deletion of your account and personal data by contacting us. Some data may be retained as required by law.
Opt-Out of Marketing
You can unsubscribe from promotional emails using the unsubscribe link in any email. You may still receive order-related communications.
Children's Privacy
Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will promptly delete it.
Third-Party Links
Our website may contain links to third-party websites (social media, payment providers, etc.). We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: maakaalicreations@gmail.com
WhatsApp/Call: +91 88261 37550
Address: Sector 52, Faridabad, Haryana, 121005, India